Draft · last updated 2026
1.1. These terms of sale (the “Terms”) govern the relationship between Avi Mööblivabrik (the “Seller”; legal entity AVI PUUTÖÖKODA OÜ, registry code 10212542, VAT no. EE100295485, address Pöögi-Avi, Hammaste village, Kastre municipality, 62404 Tartu County, Estonia) and the customer (the “Buyer”) regarding the ordering, manufacture, delivery and installation of custom-made furniture and interior solutions.
1.2. By placing an order and/or paying the advance, the Buyer confirms that they have read and agree to the Terms.
1.3. The Seller mainly produces custom-made items manufactured according to the Buyer’s individual wishes and measurements.
2.1. Work begins with a price enquiry and a quotation prepared by the Seller. The quotation is valid for 30 calendar days unless stated otherwise.
2.2. An order is deemed confirmed and binding once the parties have agreed on the product specification and the Buyer has paid the advance.
2.3. Before production, the Seller submits the drawings and/or 3D visualisation to the Buyer for approval.
3.1. All prices are in euros and include VAT unless stated otherwise.
3.2. Fulfilment of the order is subject to an advance payment of 50% of the order value. The remaining 50% is paid by the Buyer no later than 3 working days before handover or installation.
3.3. In case of late payment, the Seller may charge late-payment interest of 0.1% of the outstanding amount for each day of delay.
3.4. If the Buyer delays taking delivery of the finished product for reasons attributable to the Buyer, the Seller may charge a storage fee as agreed.
4.1. Before production, the Seller carries out a control measurement on site, unless otherwise agreed.
4.2. The Buyer undertakes to check and approve the drawings and specification provided. Changes made after approval may result in additional cost and an extended deadline.
4.3. If the measurements were provided by the Buyer, the Buyer is responsible for their accuracy.
5.1. The production time is agreed individually and is indicative.
5.2. The Seller is not liable for exceeding the deadline due to force majeure, difficulties in material supply, or circumstances attributable to the Buyer (e.g. delayed approval, lack of site readiness).
6.1. As the products are made according to the Buyer’s individual wishes and measurements, the 14-day right of withdrawal provided by law does not apply to them.
6.2. After the product has been put into production, the Buyer has no right to cancel the order or return the product, except where the product is defective.
6.3. If the Buyer withdraws after the product has been put into production, the advance paid is not refunded, as the Seller has incurred costs for materials and labour.
7.1. The product is handed over at the Seller’s workshop or at an address agreed with the Buyer.
7.2. Installation is a separately agreed service.
7.3. The Buyer ensures the site readiness required for installation: access to the premises, completed electrical, water and ventilation connections, and an unobstructed installation area.
7.4. If the product is handed over without installation, the Buyer ensures its proper storage in the original packaging.
8.1. The risk of accidental loss of or damage to the product passes to the Buyer upon handover (for orders with installation, upon signing the handover-acceptance act).
8.2. Ownership of the product passes to the Buyer after full payment of the order.
9.1. The Seller provides a 2-year warranty on the manufactured furniture from the handover of the product.
9.2. The warranty is valid provided that the product has been paid for in full and has been used and maintained as intended and in normal indoor conditions (air temperature 18-24 °C, relative humidity 40-60%).
9.3. Under the warranty, the Seller remedies any defects that appear in the product within a reasonable time at its own expense.
11.1. Upon discovering a defect, the Buyer undertakes to notify the Seller in writing (e-mail info@avivabrik.ee) within 2 weeks of the defect becoming apparent.
11.2. The Seller responds to the claim within 5 working days and, if necessary, agrees on a time to inspect the product.
11.3. A Buyer who is a consumer has the right to submit a claim regarding the product’s non-conformity with the contract within 2 years of handover.
12.1. The Seller is liable for the product’s conformity with the contract to the extent provided by law.
12.2. Neither party is liable for failure to perform its obligations if caused by force majeure.
13.1. The drawings, projects and 3D visualisations prepared by the Seller are the Seller’s intellectual property and may not be transferred to third parties or used for any other purpose without the Seller’s written consent.
14.1. The Seller processes the Buyer’s personal data in accordance with the privacy policy.
15.1. Disputes arising from the Terms are resolved primarily through negotiation between the parties.
15.2. If no agreement is reached, a Buyer who is a consumer has the right to turn to the Consumer Disputes Committee operating at the Consumer Protection and Technical Regulatory Authority (tarbijakaitse.ee) or to the European Union’s online dispute resolution (ODR) platform. If no agreement is reached, the dispute is resolved in court.
16.1. The Terms are governed by the law of the Republic of Estonia.
16.2. The Seller has the right to amend the Terms by publishing the amended Terms on the website.
